@Billcom Customer Tip: How Do I Handle a Check Returned (or Not Received) by a Vendor?

What happens to check payments
returned as undeliverable?  

Checks that are returned as undeliverable by the US Postal Service will be processed by our Operations Department, and indicated as a "To Do" item in your Home Page. Click on the task "Review x returned check(s)" and then follow the instructions to either Remit the funds back into your bank account, or to Re-issue the check (once you have corrected the address).

What happens to check payments that are lost or misplaced by your vendor?

Sometimes your vendor may have misplaced or lost the check payment sent by Bill.com. When this happens, you can easily issue a new check from Bill.com. To do that, login to Bill.com, and on the Home Page, click on the To Do task to "Review x uncashed check(s)". Locate the payment, click the Payment Confirmation link and then click on Void Check. You can choose to either Re-issue the check, or if you plan to pay the vendor outside of Bill.com, choose to Remit the funds back into your bank account.

Contact us at support@hq.bill.com to learn more!

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Comments

[Jackie Breland, CPA]

Please post the procedures in QuickBooks to void the bill payment transaction, to make sure that your SYNC will work with Bill.com. That would be helpful for all of us who use QuickBooks with Bill.com. Thanks!