Wednesday, March 23, 2011 - 12:07

If you’re looking to grow your business (and who isn’t?) here’s a technique we learned via a recent podcast with author Michael Port. In his best-seller “Book Yourself Solid,” Port introduces a method for outreach that, done daily, he claims can be transformative.

Rather than think of networking as something you do to meet new people, Port recommends defining it as developing deeper relationships with people you already know. Then Port offers up a new term -- direct outreach – to mean meeting people that you don't yet know but would like to know.

Why? Because rather than casting a wide net and trying to get on everyone and anyone’s radar on Twitter, LinkedIn and Facebook, Port argues you’ll get better results by being strategic about who could really help you.

With us so far? Good. Now let’s move from the “defining” part to the doing part.

First, you make your List of 20. These are people in your industry with whom you’d like to develop professional relationships. They are people you don’t yet know – influencers in your market who could have a significant impact on your business through their referrals, introductions, and advice. Limiting your list to 20 keeps your focus expansive, yet small enough that you're able to focus on each person individually.

What you do next is this: reach out to one person on this list each day, starting with #1 on the list and working your way down, one name per day. You might mention them in your blog post or post a comment on theirs. You might tweet about them or Retweet a few of their tweets. Or you might send them fan mail: an email or note telling them what you admire about their work. Here’s the important part: don’t ask for anything in return.

Do this each business day and in the course of a month, you will have connected with every person on your List of 20. Port says this should take about five minutes a day – definitely doable no matter how busy you are.

Ready for Part 2 of his plan?

Next you make your Network of 90. These are folks you already know and like and believe to be valuable contacts. Your daily marching orders with this group are to introduce two people in your network who might find each other relevant (personally or professionally) and to share something relevant or helpful with one other person in your network. That’s it.

Who’s up for trying it? For those of you raising your hands, good luck. And please, let us know how it goes.

Tuesday, March 15, 2011 - 06:00

4 Questions is a recurring feature on the blog where we ask the same 4 questions every month of a different customer. Given the tremendous passion and can-do attitude of small and mid-sized businesses, these same four questions result not in repeat answers, but in interesting insight into many different journeys. Want to be profiled? Tweet us at @billcom and let us know!

  Q. How did you get into your line of work?

By taking the road less traveled.

While I was in college at Princeton University, I had a chance encounter with music legend, Quincy Jones. We talked for a while and later kept in contact. His words were encouraging. I also had the opportunity to perform at the World Famous Apollo Theater. That's when I knew I would have a career on the creative side of the entertainment business. The key word is "business." More than just being a "singer" or "entertainer," I knew it was important to run my career as a business. That was a significant reason why I went to law school. It was a necessary step for being prepared to deal with the inevitable business and legal issues that are part of the entertainment industry.  Afterwards I formed my production company, released my first album and directed a few videos. I've been merging creative and business ever since!

Q. What have you learned through the school of hard knocks?

Well, I'm still learning... but my top three lessons thus far are: (1) You can not afford to lose control of critical aspects of your business. In working with employees or contractors, make sure you have a system of checks and balances; (2) Create your own luck! Basically, the harder you work, the luckier you get; and (3) Change is always around the corner, knowing that helps you better prepare for it. 

Q. What keeps you up at night?

It used to be writing checks, paying bills and stuffing envelopes... LOL but now it's two things: (1) Creating new music and videos that entertain, inspire and empower my fans. Many of them ask me questions about non-music things, from money to travel to relationships to fitness, they are looking for ways to improve their lives. I'm working on ways to get that information to them; and (2) Thinking of new ways to be able to reach my fans. I have lots of fans overseas but some are really remote. I'm focused on trying to reach them, wherever they are. I want my fans to have a personal experience even if they never see me in person.

Q. How has helped your business chase its dreams

Travel is a constant for me. Whether I'm accessing from the air or in a different country, it's features and ease of use make dealing with the financials easy and frustration free. I'm able to easily coordinate things with the rest of the team, regardless of where I might be. has helped free up my time to be able to spend more energy on the core aspects of my business, not just the administrative things. 
Also for those, like me, who have multiple businesses,'s dashboard helps keep everything in order. In addition to all the great features (and they are constantly adding more), one of the best things about is its affordability. They seem to understand that there are lots of small and medium-sized business owners that can't afford a fulltime bookkeeper but need the functionality of one. is the perfect app!
Thursday, March 3, 2011 - 08:00

Your small business likely has a website. And, if you’re serious about growth and profitability, then you should also have a strategy for Search Engine Optimization.

For those entirely new to SEO, its most basic definition is this: the process of improving the visibility of your website by those doing unpaid search (i.e. via Google, Yahoo, Bing or other search engines). Making your site discoverable by search bots (and therefore, potential customers and investors) requires a little forethought when building and coding it.

 Here are some basics to get the SEO Overlords smiling in your favor:

  • To target a suitable market, try to be specific with your keywords, and remember that people no longer use single keyword search phrases. The average search phrase contains 3-5 related words.
  • Unsure how many websites are competing with your keywords? Find out. Do a search on Google and see how many results come back. The more sites competing for your same keywords, the less likely you’ll be to appear on the front page of search results.
  • Have your web developer optimize title tags, page content, and your site’s architecture, so a web “spider” can easily examine and identify your site. These search bots don’t “see” images and certain types of text, making site maps and page tags crucial to your site’s SEO visibility.
  • Work links to your favor. Backlinks (websites that link directly to your website) suggest to search spiders that your site must be good if others are linking to it. The more backlinks you have, the higher your pages will be ranked. But never trade links or take money for links, which can subject you to penalties plus hurt the user experience. Better strategies for getting links are to: provide something on your website that others will want to link to; blog regularly and leave comments on others’ blogs; participate in online forums; and submit your site and blog posts to relevant industry directories.
  • Work local terms into your site copy. More than 20% of searches have a local intent (and 80% of smart phones will have GPS by 2011), making where you are as important as who you are.
  • Remember that good content drives good traffic. More than anything, create useful, quality content and use social media to promote it to like-minded people. Refresh your site regularly to keep people coming back.

Lastly, set up analytics so you can track traffic, especially conversion. Looking only at clicks won’t reveal the most important thing: that the search terms leading people to your site are turning them into customers. Nothing’s more important than that!

Wednesday, March 2, 2011 - 11:35

JMP We’re proud of the great work the team is doing, but it’s always nice to get a pat on the back from the industry. That’s why we’re honored that JMP Securities has picked to be a part of “The Hot 100,” the investment bank and research firm’s Best 100 Privately Held Software Companies for 2011. was selected as a top Application as a Service, an area that JMP Securities foresees as not only sticking around but also flourishing over the years. In a 260-page report on Computing as a Service (CaaS) the firm published last April, JMP expects to see CaaS increase from a $20 billion industry to a $96 billion market opportunity over the next 10 years. They also predict that CaaS, which represents 5% of the $372 billion spent on enterprise IT, will account for 16% of all enterprise IT spending within the same timeframe.

Being selected for “The Hot 100” reminds us why we’re working hard every day to ensure SMBs and CPAs get the most out of their time and their money – by seamlessly integrating with your existing accounting software; eliminating the need for paper invoices, checks, envelopes; creating a customized online portal to communicate with your customers right on your invoices. We’re excited to be leading a growing trend of better services for businesses, so you can chase your dreams instead of paper.

The Team

Thursday, February 24, 2011 - 17:49 Mobile-Optimized Site Now Available! Your day-to-day financial tasks are processes, not transactions. And we are laser-focused on making those processes more efficient. That's why you can focus on what matters most-- your business, your clients, your lives.

We are excited to debut our Mobile (beta).

If you are like most of our customers, you use on the road all the time via mobile devices to gain access to documents, workflow, and payments anytime/anywhere. (We've even heard a story of a customer approving payments in a Macy's changing room -- you know who you are!). With Mobile we've made it even easier for you to do the tasks that are most common on the road: Approving bills and making payments.

With the Mobile you can:

  • View bills and approve them
  • Make payments from any bank account you are authorized to access
  • Access all of your accounts from a single dashboard

Of course, the new site contains all the safety and security features you expect. Users can only perform tasks they are authorized to do, everything is logged in the audit trail, and your bank account information is encrypted and never sent over the airwaves.

Starting Saturday February 26, when you log onto from a mobile device you will automatically be routed to new Mobile site. Need to access all the features of Simply switch back to "classic" view.

As this is a beta we are always looking for feedback and plan lots of enhancements in the future. What other features do you need on the road? Let us know!

And remember...

"Out in the woods, Or in the city, It's all the same to me, When I'm drivin' free, the world's my home, When I'm mobile." - The Who, Going Mobile

The Team

Thursday, February 24, 2011 - 10:00

We’re excited to announce updates that streamline the way you pay bills, and the way you invoice customers. These updates will be available to all current customers this Saturday morning! Receivables is Ready for Prime Time!

Invoice your customers with the same efficiency you use to pay vendors:

  • Automate Customer Payments: Help your customers to help you.  They can choose to electronically pay each invoice you send them, automatically.  That’s one less thing for them to remember, and a more predictable flow of cash for you (without the hassle of following up for late payments).  Payments are deposited directly into your bank account.
  • Get Paid via Credit Card:  Make it easier for customers to pay you, letting them pay the way they want:  by credit card.  Add your PayPal account to Receivables, and you’re ready to go. Payments are deposited directly into your PayPal account.
  • Collaborate with your customers:  Add notes to invoices to make sure customers have all the information they need to pay you promptly.  You can also send them a copy of the note via email.   They can respond directly to your note through their invoice (online), where the entire exchange is always available.
  • Automate reminders for late payments:  Rather than following up with each customer who has missed a payment, make it automatic.  You control how often to send the reminders, and you can tailor the message to be as friendly or as stern as you need it to be. 
  • Speed through data entry:  If you don’t use QuickBooks Desktop, we’ll automatically number the invoices you create in, and we’ll show a running total for invoiced items.  You can now enter discounts and show sales tax on invoices created in  If you use QuickBooks Desktop, continue to create invoices in QuickBooks as you usually do, then sync with (we’ll be adding these speed entry benefits for you soon).
  • Clone invoices:  Make that next invoice “just like the other one”:  copy (clone) an existing invoice, then update the line items, quantities and amounts that are different.

Items, items, items!

QuickBooks Desktop users:  you’ve asked for it and we‘ve got it!  Now when you enter a bill in, you can split the total dollar amount among items, accounts, or both.  Then each time you sync, your QuickBooks Desktop company file picks it all up (and we pick up items from QuickBooks Desktop).

Going Mobile!

We’re beta testing Mobile, a mobile-optimized site that will allow you to approve and pay bills from your mobile phone.  Starting this weekend, when you access from a mobile device, you will see the new mobile site! If your phone has bars, you’ve got access.

Cashflow is King

See where all your cash is going, and where it’s coming from, when you use payables together with receivables.   We put all the dollar amounts on your calendar, so you can see everything at a glance, then zoom in for more detail.

Peachtree Sync is blooming

Still using CSV files to get your bills into and out of Peachtree?  Save yourself some typing by getting the new Peachtree sync.

NetSuite Sync is taking root

We’re beta testing a way to sync NetSuite with Contact us if you’re interested in participating!

But wait, there’s more …

Validate bills BEFORE syncing:  If you enter a bill with an invalid account type or item type, we’ll prompt you to select valid choices.

Due date editing: You can now edit the due date on a bill, even if you’ve already paid it.


As always, we look forward to your feedback!

The Team


Tuesday, February 22, 2011 - 08:00 is excited to be working so closely with so many Franchisees! Over the next few weeks we'll post some case studies showing the many ways they are benefiting from Do you have stories of your own? Share them with us! Enjoy!

Sharky’s Woodfired Mexican Grill Franchisor Steve Paperno is on a mission to “change the way the world eats” by providing great tasting Mexican food made from organic and natural ingredients. Paperno says his priorities are to focus on his guests and franchisees, which is why he is such a supporter and advocate of The solution has enabled Paperno and his franchisees to minimize the amount of time they spend on accounting. Paperno says, “The more time I spend on my business and the less time I spend in the office, the more of an impact I have on the overall guest experience.”

Paperno, whose parents owned a deli and whose own first business venture involved gourmet chocolate-covered bananas, was not always focused on light, healthy eating. He worked at his parents' traditional restaurant until he was 18, when he started Top Banana, a manufacturer of dipped bananas sold at amusement parks, zoos and supermarkets. He visited banana plantations in Central and South America and at one time even moved his manufacturing facility into Mexico. By the time Paperno sold Top Banana to Chiquita Banana, he was 28 and hooked on the "organic, wood-fired food" he'd found south of the border.

"I couldn't find the great tastes of Mexico that fit my healthy, athletic lifestyle," Paperno said, "so I decided to start my own restaurant." The first Sharky's Woodfired Mexican Grill opened in Sherman Oaks in 1992, with fresh food prepared in an open kitchen, on a wood-fired grill and a stone-fired oven. Paperno now has 19 locations with 12 more on the way, but serving only fresh food created another problem. All those daily deliveries of fresh-caught fish, natural chicken breasts and just-off-the-tree avocados meant that his Sharky’s restaurants generated a mountain of vendor invoices.             

Store managers collected the invoices into envelopes that they sent to Sharky’s corporate offices each week. "Our in-house accountant had to go over about 125 bills each week, to make sure that everything was correct, then passed them on for my approval," said Paperno. When it was time to pay each invoice, the accounting office cut a check, which someone stapled to the invoice and put on Paperno's desk for signing. Each signed check was then folded into an addressed envelope that someone had to seal shut and run through a postage meter.

Paperno says the process wasted both time and paper. "I looked for a way to streamline this process, but when I came across on the Web, I was skeptical that it could work with our invoices, which come in all sizes and shapes," said Paperno. "I tried it out in one of our restaurants and now I'm an advocate."

Today, Sharky's managers scan all invoices into the system, which integrates them into the company's QuickBooks program and passes them on for corporate approvals. The accountant adds a payment date and pays each vendor at the right time, via check or electronic transfer. "We're saving hours of employee time," Paperno says, "and there are no stacks of paper on my desk. Well, at least not bills.”

Paperno started franchising in 2001 and has 12 more stores under contract to be built. Fast, casual Mexican restaurants are popular, and Paperno admits he could have expanded more quickly. "But I'm picky and want to sell franchises to only the right people, who share my passion for organic, natural foods and  fit into the Sharky's culture," he said. And Paperno will not approve a location unless it falls within the distribution area of the companies that provide the chain's signature fresh food. So far, that means he will only sell franchises in California, Arizona, Idaho, Nevada and Washington. 

“The reality is paperwork, just like e-mail, has become a huge distraction that has no benefit to our guests,” said Paperno. “We want our franchisees to focus on what really makes a difference like hiring the right people, impeccable training and culture building, along with getting to know their patrons. What we do not want is a franchisee who is burdened with paper work and not focused on building sales by providing great tasting food and exceptional service.”  Now that Paperno has experienced, he will be implementing it into his franchise system making it part of the accounting training for new and old franchisees alike.   

Thursday, February 17, 2011 - 11:25 is excited to be working so closely with so many Franchisees! Over the next few weeks we'll post some case studies showing the many ways they are benefiting from Do you have stories of your own? Share them with us! Enjoy!

When partners with advanced degrees from top schools and backgrounds in high technology and advertising became area franchisees for one of the country's hottest food concepts, they thought simple procedures, like paying their bills on time, would be a breeze. But that was not the case when Peter Biro and three friends opened their first Five Guys Burgers and Fries restaurant in Marlborough, Massachusetts, three years ago. "We had paper flying everywhere," Biro said, "and overpaid some vendors while missing others. It seemed the only solution would be spending $1,000 a week to hire a bookkeeper."

Biro was an unlikely franchisee. He had an engineering degree from Duke, an MBA from Stanford and an early career in Silicon Valley high tech companies. He'd moved back to Massachusetts in the early 2000's, where he was running a management consulting company and lecturing on entrepreneurship at Babson College when he "fell into franchising," Biro said. "A friend called and said he was getting a group together to invest in a new Washington, D. C. burger concept called Five Guys. He wanted us to buy the rights to open Five Guys restaurants in Massachusetts and operate them ourselves. I wondered, 'How much work could this possibly be?' I figured it was something I could do on the side."

The partners, called themselves Massachusetts Burger Enterprises, LLC, signed on to open 20 Five Guys and agreed that Marc Magerman, who had built two media companies into multimillion dollar enterprises, would be CEO with Biro as CFO. "When we started out, we had no office," Biro said, "and Marc put all outstanding bills into a folder he carried everywhere. Sometimes we paid the same bill twice; often we were scrambling to Fed Ex checks to vendors before they were overdue. It was chaos."

While the partners debated hiring a bookkeeper, Biro looked for solutions online. "We needed something that my partner would be comfortable with and our store managers could access easily.'s online financial network was the only solution that fit our needs."

The partners integrated's bill paying system into their QuickBooks accounting program three years ago and haven't had to Fed Ex a late check since.  "It only took one billing cycle, or a few weeks, to get everyone trained," Biro said. "We can't even measure the Return on Investment, because we're comparing a $30 monthly fee and 49 cents per transaction, to a bookkeeper's salary."

The partners now have four Five Guys open, with several more under construction or under contract and travels with Biro and Magerman as they drive from site to site. "I use it mainly on my iPhone and iPad," Biro says, "and can easily pull up an actual invoice on my iPad and show someone it's been paid. I recently checked something with a supplier while sitting in the stands during my twin daughters' swim meet." The partners have approval chains for each payment that include people throughout their growing organization. "Our store managers are the ones who know if the onions got delivered, for example," Biro says, "so they enter that bill into the system."

Those swimming twins led Biro to a second franchise concept. "I'm proud of our food at Five Guys," Biro said. "It's all fresh - we don't even have freezers - and cooked from scratch. But a burger and French fries are still an indulgence. Now that franchising's my full time endeavor, I wanted to find a concept that my kids would like, something with a healthy twist on a familiar original."

About a year ago, Biro read a newspaper article about Naked Pizza, a carry out and delivery business started in New Orleans in 2006 by an evolutionary anthropologist and a real estate investor who wanted to prove that pizza made with all natural ingredients could taste good. They were joined by a branding expert - who wisely changed the name from World's Healthiest Pizza to Naked Pizza - and started franchising. Biro brought together another group of investors, called this business Third Slice LLC and signed on to build 50 Naked Pizzas in Massachusetts and New Hampshire. will be a prime ingredient there, too, right along with the whole grain crust, hormone-free meats and premium vegetables.

 "We're opening our first Naked Pizzas in Brighton and Brookline, in eastern Massachusetts, but when we're finished, our stores will run from Cape Cod to the Canadian border," Biro said. " will travel right along with us." 

Download Case Study (PDF)

Wednesday, February 16, 2011 - 11:01

We just got back from the 51st Annual Conference of the International Franchise Association. All we can say is that we are very proud to be new members and excited to get even more involved in the future.

Followers of know that we have a ton of franchisees who have signed up for to help them better manage store and multi-unit financial operations.  We are excited to announce a formal franchise program this week!

Simply put, franchisees (and some franchisors!) can especially benefit from paperless payables workflow and the ability to access financial documents anytime, anywhere. With large numbers of payments our payment processing alleviates a major time sink and reduces risk of error and fraud. It's a perfect match.

Our customers say it best:

" definitely helps take your franchise organization to the next level," said Brian Benge, controller, Creative Management. "I work directly for a franchisee that has eight McDonalds restaurants and we were manually managing, filing, printing and stuffing checks for our payables. has greatly helped us simplify processing. We no longer have to print, stuff, or physically file. Now everything is consolidated and digitally available anytime. This time savings has allowed us to accomplish more in less time and focus on what matters — managing the cash flow to improve the profits."

We are excited to provide special incentives and services tailored to make franchisees and franchisors more efficient, and ultimately allow them to chase their dreams, not paper.

In the next few days we will post several franchisee case studies. We absolutely love them and we hope you do too!

Also, be sure to come see us at the 10th Annual Multi-Unit Franchising Conference April 27-29 in Las Vegas!


Wednesday, February 9, 2011 - 08:57

Working from home.

Utter these three words in any corporate setting and people will swoon at the thought. Freedom from fluorescent lighting, bad coffee and incessant distractions. Saved gas costs, childcare expenses, and dry cleaning bills. What’s not to like?

For those of us who do work from home, we know the reality can be far from perfect. Work/life balance is tricky when the lines between our professional and personal selves are so blurred that no clear point of demarcation exists.

How to master it, then? Take a clue from seasoned at-home workers who share their secrets for success:

1. Space it out

Just because you can work anywhere doesn’t mean you should. Wifi may span your whole house, but dedicate one room to working and outfit it as a functional workspace. When you cross the threshold of that room, your brain knows you’re now “at work.”  

 2. Keep office hours

 They don’t have to be 9-5, but do commit to a regular work schedule that syncs with your natural work rhythms and your boss’ expectations. It’s harder to justify running out for coffee if you think it will make you “late” for work.

 3. Protect your back

The average worker sits 5-6 hours a day. Don’t rely on a dining room chair or other makeshift solution to keep you comfortable. Invest in a high-quality office chair with back support.

 4. Divide your digits

Have your office calls forwarded to your cell phone. If the home phone rings during your office hours, don’t answer it. After all, you’re at work. And if it’s real nose-to-the-grindstone time, silence both phones, IM, and email notifications.

 5. Take a break

More than one, actually. Take a 10-minute break for every hour you work. Step away from the computer and walk around the block or do some simple stretches. Going for a glass of water every hour can ensure you get the recommended eight glasses and get you out of your chair.

6. Go Paperless.

Paper stacked in an office is unsightly. Paper stacked in your house is a tragedy waiting to happen. Scan and destroy papers. Pay your personal and business bills online. Do not store any check stock in your house. And make sure you invest in a good paper shredder!


And if you’re a boss considering a telecommuting for your team, here’s a good reason to try it out: employees are proven to be more committed to companies that allow them to have flexible schedules.

Does your company allow work-from-home employees? Are you one? What tips would you offer other companies making the leap?



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