By René Lacerte, CEO and Founder, Bill.com
For many years now, the “consumerization” of business, the enterprise, and IT has been bandied about as the defining technological trend of our generation. Indeed, as everyone has counted down the days to this week’s announcement of the new iPhone, one thing is clear: devices are now at the center of all we do, from interacting with our friends to searching the web to participating in webinars. And, yes, we even (very) occasionally still make phone calls with them.
Consumerization is loosely defined as the blending of the personal and business uses of technology devices and applications. It is this second area which, of course, most interests us at Bill.com and which is often lost in all of the hoopla surrounding device announcements.
Applications are inherently different than they were five years ago. People no longer want to work in a way different from the way they think. Just as people can aggregate all the information they need on the web, they want to be able to reach all the business information they need from one place. This is a major shift in how business processes are completed. Gone are linear tasks and siloed departments. To be successful, applications must be able to bridge multiple processes and many departments.
Indeed, collaboration is now key for business success. Just as Facebook and its ilk redefined how we communicate with others—and Wikipedia even changed the way facts are defined and recorded—business applications must now be social and collaborative too.
We have built Bill.com to automate and simplify processes that once took far too much time. And by moving financial processes to the Cloud, we have enabled CFOs and other finance professionals to have the information they need at their fingertips wherever they might be so they can keep business moving at today’s “Internet speed” with deeper knowledge than ever before possible.
So, while we are all excited to get our hands on a new iPhone, we also are just as excited to keep building the applications that truly put the consumer into business. Because without the applications to make businesses work wherever they are, we might have to resort to using our phone to make calls. And nobody wants that!